Deliveries and returns
The transport of your package
Packages are usually shipped within 24 hours of receiving your payment. The standard shipping method is the tracked Colissimo, delivered without signature. If you would like a signature discount, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you with a link as soon as possible that will allow you to track the delivery of your package online. The packages are shipped the same day if the orders are placed and paid before 12h, Same for the Chronopost, otherwise they are shipped the next day .
Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay a shipping fee for each one. Your package is shipped at your own risk, special care is taken to the package containing fragile products..
When you receive your package, make sure that your package is not damaged or wet, check that it has not been opened, if one of these cases presents itself, refuse the package by indicating the reason to your letter carrier.
No claim or refund will be taken into account with our customer service if you have accepted a damaged, folded or wet package.
Colissimo Package Tracking: http://www.colissimo.en/portail_colissimo/suivre.do?language=en_EN